At the heart of our professional services is the DataClarity Customer Engagement Lifecycle Methodology framework. In pursuing solutions for any complex technical or business problem, DataClarity follows a process in which DataClarity professionals can produce successful and repeatable projects in an efficient fashion, thereby ensuring the customer the highest value and on-time delivery. This methodology is vital to the success of any project because it provides a foundation for DataClarity and our clients to fully define the solution desired and the process for delivering the final solution. According to The Standish Group International, the average success rate of IT projects is just 16.2%. Of these successful projects, only 42% contain the originally proposed features and functions. By utilizing DataClarity Customer Engagement Lifecycle Methodology, DataClarity circumvents the common problems that can lead to IT project failure: poorly defined solution requirements and lack of support and involvement from the solution's ultimate users and the management requesting the solution.
The DataClarity Corporation methodology is designed to provide a common standard for managing people and processes when providing business solutions. It is based upon elements from the Project Management Institute's A Guide to the Project Management Body of Knowledge (PMBOK Guide) 2000 Edition and the Microsoft Enterprise Services Framework.
Project Approach -- The DataClarity Methodology
When providing technical or business solutions, DataClarity employs a disciplined process that enables our company to successfully and consistently develop quality solutions that meet client requirements in a timely and cost-effective manner. What follows is an outline of our approach.
The EPIC Methodology Model
DataClarity's methodology, EPIC, is named for the four major phases for the customer engagement lifecycle -- these phases are Envisioning, Planning, Implementing, and Closing. DataClarity then embeds a quality assurance process in all methodology phases to provide a control and monitoring mechanism throughout the engagement life cycle. Though each client will have a unique business problem and may not require completion of all EPIC phases, all are considered for each and every solution.
The Envisioning Phase is first and foremost vision planning - this means developing a written document, formally termed the Vision Document, that provides a high-level overview of the project's goals and constraints. It is principally concerned with defining and controlling what is and what is not included in the project. This includes, but is not limited to an analysis of the business problem, a description of the goals for the final solution, an outline of the solution concept including a comprehensive list of the major project deliverables, profiles of the solution's users and the design goals. The Envisioning Phase is considered complete upon the customer's formalized acceptance of the Vision Document.
The Planning Phase involves defining and documenting the necessary steps and procedures to meet or exceed stakeholder needs and expectations. The major processes in this phase include project plan development, change control, time management, cost management, human resource management, communications management, risk management, and procurement.
The focus of the Implementation Phase is organizing the team, establishing team roles and scheduling the tasks. The major processes include developing or building the solution, validating the solution development to ensure achievement of client requirements, just in time training of the employees, and deploying the validated solution into the existing business model. This phase typically is the longest portion of the project and the workflow can move in and out of the processes several times prior to completion of the phase. At completion of the Implementation Phase all of the features of the solution are fully implemented and operational.
The Closing Phase includes the completion and settlement of the agreement, including open issue resolution. The client, when satisfied, formally accepts and approves the solution pursuant to the goals and objectives outlined in the Vision document. All information and work product related to the project is transferred to the customer including processes, procedures, tools, guidelines, and use instructions as required.